We purchased an oil change/tire rotation package when we bought our car. After taking the car in a few times for oil changes and tire rotation we started noticing the ware on the tires not wearing evenly. We specifically asked them to rotate the tires on the next visit because we didn’t think they were doing it based on the tires. We marked the tires before taking it in and when we picked it up they didn’t rotate the tires. We had to wait again to have the tires rotated. They also had to ask how we wanted the tires rotated. We took it in this last time for oil change and tire rotation. We specifically asked again to rotate the tires. After several hours I had to reach out about the status. Shortly after someone called and said it was ready. When we got there they didn’t rotate the tires again. This time they said it was because there was a nail in one of the tires. Which really has nothing to do with rotation. My husband asked why they didn’t tell us this on the phone. Then he lied and said no one answered. I did answer the phone and even if I didn’t a voicemail should have been left stating the car was done and any other important information. It’s so frustrating that I now have unevenly worn tires because they never preformed a service we were paying for. And the one time they did it they needed instruction on the rotation pattern. I would never recommend anyone to Honda service.

Great place to buy a car. A lot of good people here. Highly recommend this place!

Mr. Christopher Celis consistently provides outstanding service and demonstrates a high level of professionalism, dedication, and expertise in everything he does. He is responsive, knowledgeable, and always willing to go the extra mile to ensure that questions are answered promptly and issues are resolved efficiently. His commitment to customer satisfaction, attention to detail, and positive attitude make him a valuable asset to any organization. Mr. Celis consistently exceeds expectations by delivering exceptional support, maintaining clear communication, and ensuring that every interaction is handled with care and professionalism. It is truly a pleasure working with Mr. Christopher Celis, and his exceptional service deserves recognition and appreciation.

Professional and respectful. Services provided in a timely manner. Pricing was fair and reasonable for the services provided.

The staff member I had was funny and sociable. They worked through the issue and if you’re military say hi!

Purchasing a vehicle from Pacific Honda was a great experience. Mario was very helpful and patient throughout the whole process. I did not feel pressured at all during the process. I would recommend Mario specifically to friends or family shopping for a new or used car.

All the employees in pacific honda are very friendly and helpful especially Tess Cerezo she is very helpful and professional i just got my 2026 honda crv high brid im very thankful to tess for helping and guiding us

The service center repeatedly gives me different information depending on who I talk to, tries to overcharge me until I ask questions and generally has very poor customer service skills. I’d be happy to talk with management about my poor experiences.

Excellent service! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships!

I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible.

Tess at Pacific Honda was honestly amazing to work with. From the beginning she made the entire process feel easy, comfortable, and completely stress-free. She treated us like family, answered every question honestly, and never once pressured us into buying extra packages or add-ons we didn’t want. She even held the car for us to make sure we didn’t miss out on it, which meant a lot. You can tell she genuinely cares about her customers and wants people to leave happy, not just make a sale. This was by far one of the best car-buying experiences I’ve ever had, and I’d highly recommend asking for Tess if you visit Pacific Honda.

I will not be returning to this dealership. The service was overall bad. I made an appointment for 10 am ; the service writers skipped me three times and did not get my car checked in until 45 minutes after 10 am. Once my car was serviced ( oil change, tire rotation, and brake inspection) the individual at the checkout desk refused to tell me what service was done or what the inspection noted until I signed off on the work done. I refuse to sign off so I read it myself before signing; I eventually signed. After signing off on the work done, I had to ask questions in order to get any further detail from the individual at the desk who seems to be inept at his job. If you value your time and vehicle, avoid the service side of this dealership.

Excellent service. Erick, the Service Advisor, was extremely helpful and professional. I trust Pacific Honda to provide great service.

John Ablao and the Service Department did an excellent job repairing my Honda Accord as always.

She is very Excellent and kind in performing Her assignment to explained and demonstrate the functions of every single detail of the car